At 1 Sound Choice, taking care of customers comes first. The team works hard to go beyond what you expect, stays honest and pleasant, and asks for your feedback so every job gets better.
In short, 1 Sound Choice proudly stands on its reputation of creating the perfect smart home experience for you, your family and friends. Our #1 priority is and has always been one of taking good care of our customers. We aim to please and we put our customers first.
Part of our success is largely built on a culture that rewards something I call “delighting the customer.” “Delighting the customer” has everything to do with making sure we as a company go above and beyond your expectations. Any member of our team that comes into contact with our customers understands and appreciates the need to treat you like an extended part of our 1 Sound Choice family. We instill the importance of honesty, hard work and having a pleasant demeanor and we encourage our customers to give us their input on the job we’re doing. As far as we’re concerned, your feedback makes us even better. And it’s in our collective best interest to make sure you’re happy and we’ll do everything in our power to delight you.
Here’s what Mr. and Mrs. Blake had to say about their experience with 1 Sound Choice…
“We received friendly, highly competent, quick and clean installation by 1 Sound Choice. The team followed up a few weeks after completion to ask if we were satisfied with our Media Room and Home Audio System. 1 Sound Choice is truly “top shelf” – they surpassed our expectations every step of the way.”
And here’s what Mr. and Mrs. Deyong had to say (following their open house and daughter’s birthday party)…
“FYI, the party went off without a hitch. I was doing demos all day. I had to wipe everyone’s chins off the floor. People were shocked and awed. If I had a nickel for each ‘unbelievable’, ‘incredible’ and ‘breathtaking’ that I heard, I could build another theater.”
Now we realize that these are just words on paper and actions do speak much louder. So, if you’re in the market for a smart home, media room, home audio system or home theater, Give me a call (973) 945-5275 I would love to chat with you, In the meantime pick up a copy of my book Join the Smart Home Revolution it is full of useful and interesting Smart Home information.
Copyright 2018, 1 Sound Choice. All Rights Reserved.
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What One Sound Choice clients say
Ryan listened to us – he understood what we wanted to accomplish. (The 1 Sound Choice team’s) commitment to post-installation support and service has been unbelievable. They are professionals in every aspect and have gained our trust throughout the completion of our project.
– Mr. & Mrs. Maytin (1 Sound Choice client testimonials)
(We received) friendly, highly competent, quick and clean installation by 1 Sound Choice. The team followed up a few weeks after completion to ask if we were satisfied with our Media Room and Home Audio System. 1 Sound Choice is truly “top shelf” – they surpassed our expectations every step of the way.
– Mr. & Mrs. Blake (1 Sound Choice client testimonials)
One Sound Choice was our second try at finding a contractor to repair our flood-damaged home after Irene blew through in August of 2011. Our Cape Cod house has a slab foundation and the entire first floor – living room, kitchen, dining room, two bedrooms, and a bathroom – got 5 feet of water. Ryan, the owner, was highly professional from start to finish. He worked closely with us to produce a contract that was within our insurance budget, and he came in on time and on budget. In some cases, he went over and above the call of duty; for example, surprising me with some crown molding in the bathroom and dining room that I had really wanted but just didn’t have the money for. We actually had enough left to hire him to do our home theater and bedroom media center! We were so pleased to have discovered the truly good people at One Sound Choice, and hope to work with them again when we are ready to remodel our upstairs rooms.
– bethbarnhill (Houzz review)
Customer care questions
What is the top goal at 1 Sound Choice?
Taking good care of customers and going beyond what they expect.
What does delighting the customer mean?
Going above and beyond, and treating you like part of the family.
What does the team value?
Honesty, hard work, and a pleasant attitude.
Does the team want my feedback?
Yes. Your input helps the team do even better.
One Sound Choice, 8 Tilley Ave, Pompton Plains, NJ 07444. Call or text (973) 945-5275. We work in homes across Morris, Passaic, Bergen, Essex, Somerset, and Hunterdon counties. Written by Ryan Herd, founder of One Sound Choice.